SHIPPING & DELIVERY
All our products are handmade therefore it requires more time then mass products. Delivery time can differ from 3 to 15 working days.
As soon as the transaction for your order has been successfully completed, you will receive an email for the exact delivery day.
If you would like to know the delivery date before you place your order, please send us an e-mail with the name of the product that you are interested in. We will inform you as soon as possible, after that you can place your order.
All deliveries** in the Netherlands will be delivered by PostNL.
By pick up from our studio, Zijlweg 29 rood Haarlem, it is FREE, please contact us for an appoinment
For orders* above € 100,- it is FREE. For orders* below € 100,- the delivery cost is € 6,95. Once your parcel is given to PostNL, delivery** will in general occur within 48 hours.
When your order leaves our warehouse you will receive a dispatch number from PostNL via e-mail to track your order.
For the following countries we have a fixed delivery cost: Belgium € 12,50, Germany € 12,50, France € 18,50 and the United Kingdom € 18,50. For delivery to other countries please contact us.
The cost are based on the average weight and delivery/shipping location. We will work hard to keep these costs very minimal, so they won't influence your purchase.
International customs duties and sales taxes of your order will not be refunded for shipments outside the European Community (EU).
* the deliveries within the Netherlands
**Delivery times are in terms of business days. Delivery times are given as guidelines only and do not take into account possible delays caused by rural location, stock availability, shipping delays or payment issues. There might be unforeseen delays due to COVID-19.